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I went into their store last weekend to return some jeans. I did not have the card I recently purchased it with so the lady gave me a merchandise credit card and said I can use it online anytime. I tried to use it online today to purchase my items but the it said information not found. So I called their customer service line and they said I would have to get in contact with the store manager. I did that to be only told that I can only use it in store and that it will not work online.
The staff is rude, incompetent, and trashy. I recently had a situation where the assistant manager rang up an item wrong. I brought the item back and was talked down to by both the assistant manager and the manager. After all the drama I could care less about their store credit. I even called customer service and was treated the same way.
customer service faux coupons
The others were bordering on rude and were huddled together in some private social conversation in the middle of the store. I appreciate professional service but whichever one is in charge shouldn't be. I will be directing my teenager and our $$ elsewhere. The clothes are eight sizes too small, and even those with the highest self esteem break down crying. Honestly; the staff is TERRIBLE, the fashions are DEPLORABLY SLUTTY, and I am never going back.
Discuss the issues you have had with Charlotte Russe and work with their customer service team to find a resolution. The Charlotte rousse in Miami Florida dolphin mall has terrible customer service. The woman at the register and the manager stole three dollars and denied that they still had it and claimed to have given it back. They are terrible and i wouldn't recommend this Charlotte rousse to anyone. It is terrible when a manager cannot step in and do the right thing. This store is under bad management and needs a new manager as soon as possible.
What is Charlotte Russe’s email address?
Charlotte Russe is Clothing in United States that focus on operator business. They cover business area such as operator, woman, their teen, shoe, jean, clothe, accessory, jewelry, all size, an affordable price. Before the old Charlotte Ruse had shut down I tried to use my gift card however they did not allow me too.
Bee is not a kind person and not good with communication. She never even took my direct deposit information so I have no idea how I'll even be paid. I was walking around your store today and I heard a blonde employee and a male employee openly discussing and insulting customers when they thought no one could hear them. They said things like only skinny girls with nice smiles were beautiful among other, awful, unrepeatable things about how ugly their customers were. They were laughing and both were very rude for the duration. The only employee acting in a respectable manor was the small girl who seemed to be the only one doing her damn job.
Charlotte Russecustomer service contacts
I ordered 2 pair of jeans well about a month ago. When they arrived they did not fit like I thought they would so I returned them. It has now been over 2 weeks, and I have not received any notifications that the have received them. When I got a response the first time, they asked whats my tracking number...I gave them that, and a week later nothing.
Charlotte Russe headquarters is in Sf, California, United States. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Share your photos and videos with others to prove the truth of your words. This will surely increase the credibility of your complaint. This review was chosen algorithmically as the most valued customer feedback. In 2022, Charlotte Russe is currently focus on operator sector.
I mean, there are good customers with good intention and won't steal, too! I hope this gets to HQ of Charlotte Russe but I doubt it. Bought my daughter a pair of boots and within two months they ripped. Contacted customer service to be told that if it had happened within their 30 day return policy, and had not been worn we could return them. I guess they don't stand behind their products as I am sure the boots would not have ripped had my daughter not worn them.
Every time I ask for a dressing room the employee gives me bad looks for no reason, like she is blaming me for making her do her job. They are very unprofessional, constantly talking and sitting around while clients are looking for help. The last time I was there the manager was running back and forth trying on outfits to go out that night and all of the employees were gathered around talking about their plans .
First time I had a problem with an even exchange. Even with tags and receipt I wasn't able to do an even exchange I had to ask my mom to exchange it for me because I felt like there was no respect from the employees. Even after I showed my bank statement they didn't want to refund me the money they stole from me.
Customer service is nil, while your prices continue to sky-rocket. Another lady came out I believe is the store manager I told her and something needs to be done this young lady was working her butt off. I went to purchase some items at the Chesterfield store in Chesterfield Mo. I gave the manager my gift card to swipe.
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